Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how Wild Orchid Spa collects, uses, stores, and protects your personal information when you visit our website, book services, purchase products, participate in promotions, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including:

Full name

Phone number

Email address

Billing information

Appointment details

Health or treatment-related information

Membership and purchase history

Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Website activity and interactions

Cookies and analytics data

2. How We Use Your Information

We use your information to:

Schedule and manage appointments

Process payments and purchases

Provide spa and wellness services

Send confirmations, reminders, and updates

Respond to inquiries and customer support requests

Improve website functionality and client experience

Send promotional offers, newsletters, and marketing communications

Maintain business records and comply with legal obligations

3. Health & Treatment Information

Certain services may require collection of medical or health-related information to ensure safe treatment.

This information is used solely for:

evaluating treatment suitability,

maintaining client records,

improving safety and service quality.

We do not sell or publicly share health-related information.

4. SMS & Email Communications

By providing your phone number or email address, you consent to receive:

appointment confirmations,

reminders,

customer care messages,

promotional emails,

marketing text messages.

Message and data rates may apply.

You may opt out at any time:

SMS: Reply STOP

Email: Click the unsubscribe link

Consent to marketing communications is not required to purchase services.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

improve website performance,

personalize user experience,

analyze traffic and marketing effectiveness,

support advertising campaigns.

You may disable cookies through your browser settings, although some website functionality may be limited.

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party providers that assist in operating our business, including:

booking and scheduling platforms,

payment processors,

email and SMS providers,

analytics services,

website hosting providers,

marketing platforms.

These providers may only access information necessary to perform services on our behalf.

We may also disclose information:

when required by law,

to protect our legal rights,

to prevent fraud or security threats.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites or platforms.

Wild Orchid Spa is not responsible for the privacy practices, policies, or content of third-party websites.

9. Minors

Our services and website are not intended for children under 13 years of age.

We do not knowingly collect personal information from children without parental consent.

10. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

requesting access to your information,

requesting correction of inaccurate information,

requesting deletion of certain data,

opting out of marketing communications.

Requests may be submitted through our website contact form or booking platform.

11. Retention of Information

We retain personal information only as long as reasonably necessary for:

business operations,

client records,

legal compliance,

dispute resolution,

enforcement of agreements.

12. Changes to This Privacy Policy

Wild Orchid Spa reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website or services after updates constitutes acceptance of the revised policy.

13. Contact Information

Wild Orchid Spa Website

For privacy-related questions or requests, please contact us through the website contact form or booking platform.